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Collecting Rent For Your Investment
We make sure you get paid on time, every time
Collecting rent is easy if you have the perfect tenant who pays on time! But what if they don’t? Having someone in your corner who knows tenant law and the proper notices to send is critical!
If a tenant has gone beyond the grace period of the lease we provide them with a late rent notice, where we collect the appropriate late fees along with the normal rent amount. Worse case, if we have a tenant that does stop paying rent, we will assist in the eviction process and re-renting the property quickly.
We make paying rent easy for tenants with the online tenant portal that can be accessed 24/7. Tenants make their payments online, which allows us to pay you out faster.
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Owner or Renter?
Why Hire Us Vs. Self-Managing
You’ll make more money – and spend less time maintaining your investment.
Some people assume that property management is expensive - but that’s not the case at all. You will actually make more money in the long run due to better quality tenants that stay longer and less damage or repairs to deal with.
Eliminate the constant run around & stress.
It is a full time job dealing with repairs, complaints, collecting rent and coordinating vendors. Transferring these responsibilities to a good property manager allows you to enjoy the benefits without spending all your free time working.
Better screening process = better tenants.
Because of our application tools and extensive resources, we can screen more tenants, and with more filters, ensuring you get the best renter for your investment. We often have a waiting list of potential renters and our eviction rate is extremely low.
Free ConsultSeamless Property Management...
Marketing
Marketing is key to successful rentals. We provide an expert market analysis for each property we manage to maximize your return on investment.
Tenant Screening
We conduct extensive screening on all tenants and handle every aspect of getting your investment rented in the shortest time possible.
Rent Collection
We make sure you get paid on time, every time. You no longer have to worry about rent showing up in your bank account.
Maintenance
We conduct inspections upon move-in and move-out and ensure all maintenance issues are addressed in a timely manner.
Financials
With our detailed financial reporting tools and online owner portal, it's never been easier to keep tabs on your investment.
Eviction Protection
In the unfortunate event that a tenant needs to be evicted from your rental, we will shield you from the stress and re-rent the property promptly.
...Stress-Free Ownership
Contact UsOur Client Reviews Speak For Themselves
Cary Property Management Services"Highly recommend MasterKey Property Management for anyone looking for property management in Raleigh. Sierra was absolutely incredible in helping us set up everything to rent out our property. Frank and his team then took over to get the property ready for rent. The whole team's expertise and responsiveness made the entire process smooth, efficient, and stress-free. Great teamwork!"
Cary Property Management Services"Robert (and his team at MasterKey) has managed my house for the past 6 years. It's been a stress free experience. He is grounded, responsive, and has never delivered any surprises. I can rely on him to find good tenants.""
Cary Property Management Services"I have leased through MasterKey for several years. They are very responsive and courteous with any maintenance requests. Pete, the in-house handyman, has been great to work with every time he's been over."
Cary Property Management Services"I have been with Masterkey Property Management for 5 years now and am very happy with their service. They promptly respond to queries and issues and are very good about keeping me informed of what is going on with my rental property. I highly recommend them."
Cary Property Management Services"We have 3 properties managed by Masterkey, and they have been fantastic to work with. Quick to respond, handle tenant issues, quick turnaround when finding new renters. Very easy to file taxes with the records they keep and their user portal is very easy to use."
Cary Property Management Services"Masterkey Property Management is a great company for both renters and landlords. Their attention to detail and responsiveness is unmatched. They take the stress out of property management so that everyone can rest easy knowing everything will be taken care of."
Our Guarantees
Happiness Guarantee
If, for any reason, you are not completely satisfied with our services and choose to end your relationship with MasterKey Property Management, you may cancel your Property Management Agreement without penalty beginning six (6) months after the start of the initial lease term, with sixty (60) days’ written notice. This guarantee is contingent upon all outstanding invoices being paid in full by the final day of management.
Eviction Guarantee
If a tenant placed by MasterKey Property Management must be evicted due to non-payment of rent, we will cover the court filing fees and attorney costs associated with the Summary Ejectment (eviction) hearing in County Magistrate Court.
Pet Damage Guarantee
For properties where MasterKey Property Management placed the tenant(s) with approved pets, we will cover up to $2,000 in pet-related damage beyond the security deposit.
Each approved pet is subject to a $300 non-refundable pet move-in fee, which is paid directly to the property owner. This is not applicable for animals covered under the Americans With Disabilities Act (ADA) or Federal Fair Housing Regulations that cover Assistance Animals/Emotional Support Animals (ESA).
Resident Retention Guarantee
If a tenant placed by MasterKey Property Management breaks their lease during the initial lease term, we will replace the tenant at no additional cost—no lease-up fee applies.
This guarantee does not apply to:
- Tenants who terminate a lease due to military service
- Tenants who are victims of domestic violence and legally request lease termination
- Tenants who remain in compliance with the lease by paying the required lease-breaking fees
On-Time Rent Guarantee
We guarantee that your owner distribution will be paid no later than ten (10) business days after rent is due, accounting for the State of North Carolina–required grace period. If we miss this timeline, you will receive one month of free management fees.
Results Guarantee
MasterKey Property Management will not charge the owner any money for property management services until a tenant moves in and starts paying rent. We don't get paid until the owner gets paid.
Early Termination of Lease by Tenant Guarantee
If any tenant vetted and approved by Agent terminates their lease during the initial lease term, Agent will find a substitute tenant at no additional cost to Owner, unless the lease is being terminated due to a legal military service exclusion, domestic violence exclusion, or if the tenants pay a lease termination fee.
MasterKey Provides Property Management Services
Throughout Raleigh and the Triangle Including:
- Cary
- The Triangle
- Raleigh
- Apex
- Morrisville
- Wendell
- Wake Forest
- Holly Springs
- Fuquay Varina
- Durham
- RDU