Guarantees

Happiness Guarantee

If, for any reason, you are not completely satisfied with our services and choose to end your relationship with MasterKey Property Management, you may cancel your Property Management Agreement without penalty beginning six (6) months after the start of the initial lease term, with sixty (60) days’ written notice. This guarantee is contingent upon all outstanding invoices being paid in full by the final day of management.

Eviction Guarantee

If a tenant placed by MasterKey Property Management must be evicted due to non-payment of rent, we will cover the court filing fees and attorney costs associated with the Summary Ejectment (eviction) hearing in County Magistrate Court.

Eviction Guarantee

Our eviction guarantee states that if we have to evict a tenant at any time during the initial lease term, you will not be charged a lease up fee to find the next tenant.

Pet Damage Guarantee

For properties where MasterKey Property Management placed the tenant(s) with approved pets, we will cover up to $2,000 in pet-related damage beyond the security deposit.

Each approved pet is subject to a $300 non-refundable pet move-in fee, which is paid directly to the property owner. This is not applicable for animals covered under the Americans With Disabilities Act (ADA) or Federal Fair Housing Regulations that cover Assistance Animals/Emotional Support Animals (ESA).

Resident Retention Guarantee

If a tenant placed by MasterKey Property Management breaks their lease during the initial lease term, we will replace the tenant at no additional cost—no lease-up fee applies.

This guarantee does not apply to:

• Tenants who terminate a lease due to military service
• Tenants who are victims of domestic violence and legally request lease termination
• Tenants who remain in compliance with the lease by paying the required lease-breaking fees

On-Time Rent Guarantee

We guarantee that your owner distribution will be paid no later than ten (10) business days after rent is due, accounting for the State of North Carolina–required grace period. If we miss this timeline, you will receive one month of free management fees.

Results Guarantee

MasterKey Property Management will not charge the owner any money for property management services until a tenant moves in and starts paying rent. We don't get paid until the owner gets paid.

Early Termination of Lease by Tenant Guarantee

If any tenant vetted and approved by Agent terminates their lease during the initial lease term, Agent will find a substitute tenant at no additional cost to Owner, unless the lease is being terminated due to a legal military service exclusion, domestic violence exclusion, or if the tenants pay a lease termination fee.